Mastermind behind the Center of Excellence conceptĬonsistently engaged with the general technical publications community and brings new ideas to the team to try outĪ minimum of 7 to10 years of experience as a people manager is requiredĪ Bachelor of Science Degree in Engineering, Computer Science, or equivalent experience is required. Own the Master Schedule for the Company on all thing Information Engineering Prepare for major QBRs to showcase progress to the releases, explain known issues, and explain solutions and innovation in the content strategy proposal presented to each Technology Group ![]() Identify the innovation roadmap for the team Work collaboratively with other senior leaders within and across departments to establish strategic plans and objectives for the NetApp Product Roadmapĭevelop budgets for approval and assure adherence once budget is approvedĬontrol planning, staffing, budgeting, and managing expenses Set the team goals for all strategists and writersĪpprove all content strategy requirements into the systems and architecture teamsĮnsure all releases deliver within SLAs for time and quality and depth ![]() Knowledge of technical writing standards and familiarity with Microsoft Manual of Style, 4th edition or another style guide for technical publicationsĪbility to work both independently and collaboratively, learn new skills quickly, and balance multiple projectsĭictate the vision for a content strategy for Information Engineering across the Product operations team Experience with RESTful APIs and RAML or similar markup language, code commenting tools, and source code repositories Knowledge of SharePoint, Microsoft Visio, Adobe Captivate, HTML, and CSS a plusĪbility to write API reference documentation a plus. Proficiency required with Microsoft Office and Adobe Acrobat Professional Proficiency required with Confluence, Madcap Flare, and SnagIt or similar tools High level of creativity, dependability, and flexibility in a fast paced environment to multi-task, meet deadlines, and adapt to meet project needsĮxcellent interpersonal skills for effective communication and collaboration with different levels of the organization and work effectively with peersĮxcellent analytic, problem solving, and issue management skills Proven ability to write effective technical communications for various audiences strong customer and usability focusĪbility to communicate effectively with professionals across a high-tech company, including operations engineers, software developers, product owners, and project managers Review content on a regular basis, provides feedback on progress, adherence to standards, and overall completenessīachelor's degree in technical writing, computer science, engineering, or a related field with at least 8 years of experience in technical writingĪt least 5 years of management experience Takes ownership of Technical Publication team’s success, meets with team regularly through 1:1’sĮnsure the team members are meeting defined timelines according to schedule by closely monitoring tasks and meeting regularly with technical publications customers Work independently with minimal supervision to ensure team members meet high quality standards and project deadlinesĬomplete quarterly performance and development reviews of staff members ![]() Organize and prioritize tasks while maintaining a high level of attention to detailĮstimate level of effort, prioritize, assign, and manage work efforts, ensuring that goals and objectives are clear and understoodĮnsure technical publications procedures and processes are properly documented, are kept up-to-date, and follow established SDLC requirementsĮvaluate technical projects, analyze audience needs, and recommend appropriate documentation deliverablesĭevelop clear, concise, and informative documentation for internal stakeholders and regional operations teams Coaches and mentors technical publications team membersĬollect information to complete documentation projects interview technical staff and set up test environments as necessary to develop a thorough understanding of SNEI products ![]() Manage and maintain technical publications and content services roadmap Promote a customer-focused attitude within the teamĭevelop/enhance a comprehensive Technical Publication program that best supports the documentation requirements of our key stakeholders including product and engineering groups Develop and deliver innovative, strategic content solutions
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